Effective Date: June 03, 2025

Lake Norman Plastic Surgery, PLLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information, including how we handle SMS consent, in compliance with applicable laws and carrier requirements.

1. Information We Collect

We may collect the following personal information from you when you visit our website, fill out forms, schedule appointments, or communicate with us:

- Name
- Email address
- Phone number (including mobile numbers)
- Mailing address
- Medical or health-related information you choose to share
- Website usage data through cookies and analytics tools

2. How We Use Your Information

We use the personal information collected to:

- Provide medical and cosmetic services
- Schedule and confirm appointments
- Respond to inquiries and provide customer support
- Send practice updates, reminders, and health-related information (via email, phone, or SMS)
- Improve our website, services, and communication
- Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

- Service providers that assist us in operating our website, communications, and practice management (e.g., email/SMS delivery services, EMR platforms)
- Government authorities or law enforcement when required by law
- Third parties involved in medical treatment coordination (with your authorization)

SMS consent is not shared with third parties or affiliates.

4. SMS Consent

By providing your mobile number and opting in, you consent to receive SMS communications related to appointments, patient care, and practice updates. You may opt out at any time by replying “STOP” to any message.

SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Your Rights and Choices

You may:

- Request access to or correction of your personal information
- Withdraw consent to receive communications
- Disable cookies via your browser settings

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

8. SMS Terms & Conditions

By providing your mobile number and opting in to receive SMS messages from Lake Norman Plastic Surgery, PLLC, you agree to the following terms:

- Types of Messages: You may receive text messages related to appointment confirmations, reminders, updates, account notifications, billing alerts, and other practice-related communications.

- Messaging Frequency: Messaging frequency may vary depending on your interactions with our practice.

- Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.

- Opting Out: You can opt out of SMS messages at any time by replying STOP.

- Help or Support: For help, reply HELP or visit our website at https://www.lknplasticsurgery.com.

- Privacy Policy: View our full Privacy Policy at https://www.lknplasticsurgery.com/privacy-policy

- Terms of Service: View these Terms at https://www.lknplasticsurgery.com/privacy-policy

9. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Lake Norman Plastic Surgery, PLLC
9735 Kincey Avenue, Suite 205
Huntersville, NC 28078
Email: info@lknplasticsurgery.com
Phone: 704–885–0550